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To guide you to the main topics of our Frequently Asked Questions, use the buttons above. Alternatively some typical questions are listed below. The questions link to the answers. If there is anything you think we have missed or you need further assistance please call or email us: info@handheldaudio.co.uk.
 
  Questions About This Site  
   Is this site secure? Can I be sure my credit card details will be safe?  
  We take security very seriously. Information you enter via the website is encrypted before being sent to us by industry standard 128Bit SSL. more . . . .

 
   Is it safe to order from you? Why use you?  
  We are a real company, with real premises, and real people behind it. You can even visit us if you please, check out our get in touch page. more . . . .

 
   What does the QUOTE icon do and how do I use it?  
  A QUOTE function has been provided on certain selected items to allow someone ordering several systems or even just putting a complete package together to be able to receive a personalised quotation on the whole order. more . . . .

 
   You offer several delivery options, are they guaranteed, can I rely on them?  
  We have endeavoured to offer several delivery options to suit various budgets and time scales. more . . . .

 
   How do I get more information about your products?  
  Clicking on the INFO icon for a product will pop-up an information window. This window will display a larger image of the item as well as a longer more comprehensive description of the item. more . . . .

 
   I really like the idea of having custom ear phones, how do I order them?  
  Anyone who is interested in custom ear monitors should visit our audiology page. more . . . .  
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  Technical Questions  
   Is my choice of Lapel/Headset Mic limited when using wireless beltpacks?  
  Not at all! more . . . .

 
   Can I use my guitar with a wireless system?  
  Most guitars and pick-ups can be used with wireless beltpacks. The only thing not to forget about is specifying if your guitar accepts a right-angled or straight jack connector.

 
   What type of Batteries do you recommend for Wireless Equipment?  
  We would only ever recommend good quality Alkaline batteries from reputable manufacturers. We can supply a range of batteries to suit most budgets from trusted suppliers.

 
   VHF or UHF, which is better?  
  VHF can be classed as the first generation wireless audio equipment, which was soon followed by the introduction of UHF systems. VHF systems tend to be fixed frequency, crystal based, where as UHF equipment is normally based around synthesised frequency generators allowing the frequency to be adjusted via switches or software. more . . . .

 
   What is an ADA (Antenna Distribution Amplifier), what does it do? and when do I need to use it?  
  When you have several systems running together all their related antenna can look very unattractive and affect performance. To the rescue we have ADA's which amplify and distribute the signal from one set of aerials to several receivers. more . . . .

 
   How many systems can I run together?  
  There is no definite answer on this. There are several factors, which limit the number of systems that can work together. more . . . .

 
   What should I do if I'm getting interference on my radio mic?  
  Having a full-on tantrum is usually the most satisfying course of action. For more practical suggestions please look at INTERFERENCE.  
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Hand Held Audio, Unit 2, 12-48 Northumberland Park, London N17 0TX, UK. Tel: +44 (0) 20 8880 3243. Fax: +44 (0) 20 8365 1131.